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Return Policies

RETURN POLICY: We offer a 30 day warranty against any defective products, sold and/or distributed by us (ePartsASAP), excluding OEM items. For all OEM items, after the 14 day warranty period from the date of purchase, we will gladly open up a return however, you will responsible for the return shipping charges. IMPORTANT NOTE: Your warranty is with the manufacturer. ePartsASAP does not provide any warranty after our initial 14 day warranty period.

Non-defective items are not covered under warranty.

WHAT ARE REPLACEMENT PARTS

We specialize in selling appliance parts which are meant for repair professionals. Replacement parts are not considered "consumer goods"; they are replacement parts from the manufacturer, which the manufacturer does not like taking back. We do not have a "try and buy" policy when it comes to replacement parts. Trying the part constitutes as a used part and we do not take back used parts.

We understand that many DYI customers purchase replacement parts to do repair themselves to save money charged by installation professionals. So before you launch into a do it yourself project, understand that sometimes replacement parts require additional parts to be replaced in order for the new replacement part to work correctly. Manufacturers are continuously updating/upgrading their replacement parts. Their goal is to make one replacement part work on as many appliances as possible. Replacement parts are not always the same as the original. It may differ in appearance, color, and size.

We welcome you to search the web for tips and advice from other DYI customers before taking on a project.

Let us know if you have any questions! We are here to help you!

What is an OEM item?
These items are Brand New manufactured goods (also widely known as ORIGINAL EQUIPMENT MANUFACTURER) where the manufacturer covers the warranty and returns for us.

We do not accept returns for any item(s) valued under $30.00. We do not cover the cost of shipping nor refund any shipping costs for the return of non-defective items.

Please do not ship any items to our Corporate Office. We do not process any returns at our Corporate Office. Any packages received regarding returns will not be accepted. It will be your responsibility to retrieve packages sent to our corporate office. We do not reship items that have been sent to our office. Your return and refund will be denied.

REFUND TIMELINE

You have 60 calendar days to return an item from the date you received it. All items returned must be in new, unused and unopened. A re-stocking fee of 25% will be charged.

We do not accept returns for any item(s) valued under $30.00.

Items returned to us AFTER 60 days will NOT be refunded.

SHIPPING CHARGES

Shipping charges are nonrefundable, except in the event of a packing error.

RETURN AUTHORIZATION

All product returns require a Return Merchandise Authorization (RMA) number.

You may request a RMA number by contacting us via email at WeCanHelpePartsASAP.com or via chat during normal business hours. The return authorization number and our return address will be emailed to you. Do not return the item to the original address that it was shipped from. Please allow 1-3 business day for your return request to be processed.

RETURNING NON-DEFECTIVE ITEMS


Items must be new, unused and unopened. We do not accept the returns for any opened OEM items. The refund is contingent upon inspection of item(s) upon return. We will issue refunds for the product only minus the 25% restock fee.

SPECIAL TERMS AND CONDITIONS APPLY TO electrical / electronic parts. See appropriate section for more information.

Our Returns Dept. will get in touch with you normally within 1-3 buisness days. Once they receive all the necessary information, you will be emailed the return instructions. We do not provide return shipping labels. Shipping cost to send the item back is Buyer's responsibility and non-refundable. NO EXCEPTIONS.

Additionally, all items must be returned with original box and packing material.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

When shipping, use a traceable shipping method that provides a return tracking number. Be sure to keep this number safely for reference. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping.

Once your return has been received, our warehouse will inspect the item(s) to make sure it complies with our Return Policy. Please allow 10-15 business days from the time item is received and inspected to process the refund.

If the product has been used, your refund will be denied and you will be responsible for the shipping cost to have the item shipped back to you. Our RMA dept will contact you via email. You will have 14 business days to provide us with a return shipping label to return the item to you. After the 14 business days, your items will be discarded.

All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

RETURNING DEFECTIVE ITEMS


We offer a 30 day warranty against any defective products, sold and/or distributed by us (ePartsASAP), excluding OEM items from date of purchase. The original shipping fee is non-refundable.

SPECIAL TERMS AND CONDITIONS APPLY TO electrical / electronic parts. See appropriate section for more information.

SPECIAL TERMS AND CONDITIONS APPLY TO Whirlpool parts (Dacor, Amana, Whirlpool, Kenmore, etc). See appropriate section for more information.

For OEM items, we offer a 14 day warranty period from the date of purchase. The original shipping fee is non-refundable.

In order to file a warranty claim, we require the model number and the serial number of your appliance. This is a manufacturer requirement as we file the warranty claim for you on your behalf.

Our Returns Dept. will get in touch with you and ask you to all the necessary information required to file a warranty claim including and not limited to; picture(s) of the item(s) (if deemed necessary) and a picture of the tag of your appliance that contains the model number and serial number. Our Returns Dept. will not open up a return unless all information has been provided. If you do not provide us with this information, the return will not be accepted and your refund will be denied.

Additionally, all items must be returned with original box and packing material.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

DAMAGED ITEMS RECEIVED


As for receiving damaged goods, you must report this to us within 14 days from date of purchase. We will file a damage claim with the carrier for you. If after the 14 days from receipt of goods, you fail to contact us, we will help you but, cannot guarantee that you will receive any credit.

Our Returns Dept. will get in touch with you and ask you to provide a picture of the item(s) and request any additional information deemed necessary to process your damage claim. This will speed up the return process. Our Returns Dept. will not open up a return unless all information has been provided.

WRONG ITEMS RECEIVED


If we sent you the wrong part, you have 14 days from the date you received your item must be reported to our customer service department in order to qualify for a replacement.

REPLACEMENT ORDERS


We ship all replacements via ground shipping from the closest warehouse that has the item(s) in stock. We do not offer expedited shipping.

RETURN PROCEDURES


Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

We DO NOT accept returns on OPENED electrical / electronic parts


NO EXCEPTIONS WILL BE MADE

If you plug in the part, or open, or tear or unseal the plastic or protective wrapping on an electrical or electronic part, we will not accept the return of the part for any reason. These parts are not for DYI customers. Instead of using proper diagnostic procedures, some customers resort to trial-and-error by swapping parts out to fix an electrical problem. Sometimes the replacement of one electrical/electronic component will result in the need to replace other electrical/electronic components. So when it doesn't work customers think it is defective. It is NOT. All these parts are factory tested prior to shipping. When parts customers have installed do not fix their problem, customers want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore, we cannot accept returns on these items unless they are new, unopened and unsealed. If you plug in the part, this means you tried the part and so this constitutes as a used part and no longer returnable.

If you state the electrical part is defective, we will send you a replacement. WE WILL NOT ISSUE A REFUND. We will open up the warranty return for the defective item and request information deemed necessary to determine why the part is defective.

If the warranty claim is within the 14 business days from date item is received, then we will send out a free replacment. If it is after the 14 business days then you will need to return the item before we send out a replacement part.

Once again, WE WILL NOT ISSUE A REFUND. As stated before, too many customers use improper diagnostic procedures, install the electric/electronic part, thinking that it's defective, then wants to return and try something else or get a refund.

CORE DEPOSIT(S)


All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

  • Returned with a copy of the of the original invoice/packing slip.
  • Received within 30 days of the original invoice date.
  • Packed in original manufacturers box. This is a manufacturers requirement.
  • Fully assembled, complete and in rebuildable condition based on manufacturers inspection guidelines. Disassembled cores will not be accepted for refund.
  • Returned core must be the same part as the new part purchased. Returned cores must be an identical match with the unit purchased.

Core deposit is non-refundable if core has:

  • Bent or broken parts
  • Stripped threads or ports
  • Cracked, damaged or broken mounts
  • Cracked, damaged or broken housing
  • Heavy rust or corrosion
  • Missing or disassembled parts
  • IN UNSALEABLE CONDITION

Refunds for cores will fall under our normal return policy and will require a RMA number and are usually processed 2-3 weeks after receipt by our warehouse and inspection. Customer will be notified in the event of a refused or reduced credit.

SPECIAL CONSIDERATIONS FOR WHIRLPOOL WARRANTY CLAIMS

If it is outside our 14 day warranty period, we will file the warranty claim on your behalf. WE DO NOT COVER ANY SHIPPING COSTS FOR THIS. We do not provide return shipping labels to return defective parts. YOU WILL BE RESPONSIBLE FOR THE SHIPPING COSTS FOR THE RETURN OF THE PART AND OF ANY REPLACEMENT PARTS SENT OUT. We do not ship out free replacements.

We need to have the model number and the serial number of your appliance, the date the part was installed, the date the part failed and a detailed explanation of how the part failed. Unless we have this information, we will not open up the return. All warranty claims are filed with the manufacturer and normally takes 3-15 business days to file. It is at our discretion to send out either a replacement or issue a refund on the part. No refunds/replacement parts will be issued/sent out while the warranty claim is pending.



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